An order confirmation will be sent immediately to your email address after placing your order with your order number, order total, and optional gift message.

Once your order has been packed and ready to ship, you will receive another email with the tracking information. 

We take pride in getting caramels in your hands - or the hands of your loved ones - in just 2-4 business days via FedEx or UPS!

*This excludes P.O. Box or APO/FPO addresses which will be shipped via USPS. 

We will send tracking information to the e-mail address associated with your order once the item has shipped.

We accept most major credit cards, debit cards, ShopPay, PayPal, Google Pay, Apple Pay and more!

Our products can’t be returned, even if they’re unopened. This is due to food safety regulations. But rest assured - if there is a problem with your order, we’ll work to make it right. Email us at hello@caramels.com.

Our 100% Order Satisfaction Guarantee is offered through SavedBy Order Protection and ensures that every customer is completely satisfied with their purchase. We are committed to providing high-quality products and excellent service. If you are not entirely happy with your order, we offer several options to make it right. Just make sure you select the option in checkout to be covered. If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim.